The HRG Guarantee
Renovate with an added peace of mind!
A complimentary service that safeguards your contract value*
^ Subject to Terms and Conditions
Covers 50% of your contract value, up to $50,000* in the event your contracted ID winds up
# Payout will be capped at $50,000, or half the value of the Contract, whichever is lower
We do not receive commissions from our IDs, which means there are no hidden charges.
Once you have signed the quotation with the eligible service provider, you will have to opt in for this free service within 7 days from the date of your signed quotation.
The approval process could take up to a week. During this time, we may contact you for verification. To speed up the approval process, the homeowner who sent in the initial quote request enquiry should opt in for HRG Guarantee. You will receive an email notifying you of the approval status.
Please note if you have a variation order or revised quotation, you will have to re-submit the signed document within the next 7 days of signing using the initial applicant’s name. Otherwise, the claim payout will be based on the initial quotation sum that was received.
Assuming all criterias for a claim are met:
HOMEOWNER A
Contract value: S$100,000
Deposit: S$30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to S$30,000
HOMEOWNER B
Contract value: S$50,000
Deposit: S$30,000
No work was done, purely because the Contracting Service Provider defaulted.
Homeowner can claim up to S$25,000
HOMEOWNER C
Contract value: S$100,000
Deposit: S$30,000
After investigation, it was determined that only S$20,000 worth of work was done.
Homeowner can claim up to S$10,000
What is not included?
- Contracts not employed through HRG's selected IDs or through HRG Quote Form
- Contract was breached by Contracting Home Owner
How do I submit my claim?
Download the claim form here and email to hrgguarantee@homerenoguru.com with the relevant documents attached.
All claims are subject to HRG Guarantee Terms and Conditions.
